Frequently asked questions

Najdi Prevoz is a digital platform that brings together, in one place, people who need transport and those who offer transport and related services. You can browse different types of transport, view offers and profiles, and contact the provider directly.

Najdi Prevoz is the first platform to bring many types of transport together in one place: ride sharing, bus transport, taxis, transfers, organised trips, car rental, cargo and freight, roadside assistance and other related services.

Yes. You can browse content without a profile. Registration is required for certain features, such as posting, saving and contacting.

Choose what you need, enter the details and browse the available offers.

Choose an offer and use the contact option provided: through the app, by phone, email, Viber or WhatsApp.

No. You agree the price and payment directly with the provider. Najdi Prevoz does not set the price; it only helps you find the transport you need.

Such situations are settled directly with the provider, according to the terms you agreed.

You can report the listing to Najdi Prevoz. If there is reasonable suspicion of a breach of the rules or the law, the platform may remove the content or restrict the profile.

In the “Sign up” section you enter your email, a password and some basic profile information, which you can change at any time.

Any adult can create a profile and post an offer in line with the platform’s rules.

You can change, renew or remove a listing directly in the app.

The user who posts the listing is responsible for making sure the information is accurate, complete, up to date and lawful, in line with the platform’s rules.

No. Each provider is solely responsible for their licences, permits, registrations, insurance and any other legal requirements for their business.

Yes. If you’re a registered user, this feature is available on your profile.

Yes, you can delete your profile directly in the app.

Tokens are a digital credit in Najdi Prevoz for the platform’s paid services. Instead of paying for each service separately by card, you buy tokens and use them for promoting a listing, highlighting a profile or a subscription package.

Before every paid service you see its price in tokens and your balance, which is also shown in your profile.

• listing promotion
• profile highlighting
• route promotion
• subscription packages
• other promotional services available in the app

No. Browsing offers is free, and you can post a listing without an active package. You only need tokens for services marked as paid.

Every registered user receives monthly Loyalty tokens that let them post listings for free. Once they run out, you can buy more as needed.

• Bonus tokens: you get them free as a bonus and they are valid until their period ends.
• Loyalty tokens: you receive them every month as a registered user, and additionally with a subscription package. They are valid for the period they were granted for: one month, or for as long as the package lasts.
• Purchased tokens: you buy them separately and they never expire.

The system uses them automatically in the order Bonus → Loyalty → Purchased, so tokens with an expiry date are spent first.

No. Tokens are a digital credit intended solely for paid services in Najdi Prevoz. They cannot be cashed out, converted to denars, transferred to another user or resold.

You buy tokens directly in Najdi Prevoz: you choose a token package, see the price and pay with an available payment method. After a successful payment, the tokens are added to your balance.

Paid services are sold through AgentaOS, operated by the legal entity Aristokrates OÜ from Estonia. AgentaOS is the Merchant of Record, i.e. the legal seller. This means:

• you make the payment to AgentaOS;
• the confirmation/invoice is issued by AgentaOS, which also handles questions about the transaction;
• Najdi Prevoz is not the legal seller of the tokens and does not issue an invoice for their purchase.

Payments through AgentaOS are made in euros (EUR). If you use a card or account in another currency, for example denars, your bank or card issuer performs the conversion. The final amount depends on the exchange rate and fees they apply.

Najdi Prevoz and AgentaOS are not responsible for exchange-rate differences or extra fees charged by your bank.

If you buy tokens or packages through the App Store or Google Play, the payment is processed according to that store’s rules. The terms and policies of Apple or Google apply to the payment and to any refund request.

Basic, Silver and Gold are paid packages that make your profile appear better and more prominently, depending on the package you choose. They’re intended for users and providers who want their profile to stand out from organic listings.

A package is not required to post a listing. It only provides extra visibility.

Yes, if you have enough tokens to renew it. You can turn off automatic renewal at any time. If there aren’t enough tokens, the package expires without being charged.